Refund Policy
At MedNurse Consult, we are committed to providing exceptional services in a timely and professional manner. Due to the nature of our business — including visa advisory, nursing relocation assistance, and flight bookings through third-party platforms — our refund policy is designed to be fair, transparent, and considerate of administrative and third-party costs.
1. General Refund Conditions
You may request a refund under the following conditions:
• The service was paid for but has not yet commenced (e.g., no consultation has been scheduled or materials delivered).
• The refund request is submitted within 72 hours of payment.
• There has been a failure to deliver the agreed service within 14 working days without prior communication or an acceptable explanation.
2. Non-Refundable Services
We are unable to issue refunds under the following circumstances:
• Digital products (e.g. ebooks, templates, or pre-recorded courses) that have been downloaded or accessed.
• Services already rendered (consultations, document reviews, etc.).
• Government or third-party fees (e.g., visa application fees, booking.com or trip.com charges).
• Incomplete client submissions or delays caused by the client.
3. Flight Booking Refunds
All flight bookings are made via Booking.com and Trip.com. Refunds for flight cancellations or changes are subject to the terms of the third-party provider. MedNurse Consult will assist you in initiating claims or modifications where possible but is not responsible for delays or denials.
4. Refund Process
To initiate a refund request, please email:
📧 info.mednurseconsult@gmail.com
Include:
• Full name
• Date of payment
• Service/package purchased
• Reason for refund request
We will review and respond within 5 working days.
5. Discretionary Refunds
MedNurse Consult reserves the right to issue partial or full refunds at our discretion, based on the circumstances of each case.
PRIVACY POLICY
Med Nurse Consult is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose personal information provided through our website and services.
1. Information We Collect
We may collect and store the following types of data:
• Full name, email address, phone number
• Identification documents (passport, ID, CV, etc.)
• Payment information (processed via secure third-party providers)
• Location data and IP address
• Service usage logs and preferences
2. How We Use Your Information
We use your data to:
• Provide our nursing relocation and visa advisory services
• Schedule consultations and process bookings
• Deliver digital products and updates
• Process payments securely
• Communicate with you about services, promotions, or support
3. Data Protection
We implement the following safeguards:
• SSL encryption on our website
• Access restrictions and authentication for staff
• Secure payment gateways (e.g., Flutterwave)
4. Data Sharing
We do not sell or rent your personal data. We may share data only with:
• Third-party providers (e.g., booking.com, trip.com) for the purpose of service delivery
• Regulatory authorities if required by law
5. Your Rights
You have the right to:
• Request access or correction of your data
• Request deletion of your personal information
• Withdraw consent at any time
To exercise your rights, contact:
📧 info.mednurseconsult@gmail.com
6. Cookies
Our website uses cookies to enhance user experience and collect analytics. By using our site, you consent to this use.
TERMS OF USE
These Terms and Conditions govern your use of our website and services. By accessing our platform or purchasing services, you agree to these terms.
1. Scope of Services
MedNurse Consult provides:
• Nursing relocation advice and digital support
• UK visa guidance and documentation
• Flight booking assistance through third-party providers
• Online training resources and consultations
We do not guarantee visa approvals or job placements. All services are advisory or informational in nature.
2. User Responsibilities
As a user, you agree to:
• Provide accurate and complete information
• Not use our platform for unlawful purposes
• Respect our intellectual property and not redistribute our materials
3. Intellectual Property
All materials, content, and digital products provided by MedNurse Consult are the intellectual property of the company. Unauthorized use, reproduction, or distribution is strictly prohibited.
4. Payments and Refunds
All payments must be made upfront. Refunds are governed by our Refund Policy.
5. Limitation of Liability
We are not liable for:
• Visa denials by consulates or embassies
• Third-party delays or failures (e.g., airlines, booking platforms)
• Losses incurred due to incorrect information provided by the client
6. Amendments
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes.
7. Contact
For support, feedback, or complaints:
📧 info.mednurseconsult@gmail.com
contact us on whatsapp for info.